Privacy Policy

Privacy Policy

Last Revised: 20th July 2018

TeraBox Technology Company Limited understands that our customers, visitors, users and the ones using the websites which are our affiliates or operated by our corporation respect to privacy rights.

Please read over this Privacy Policy to understand more the commitment which we make to respect and protect your rights.

The Privacy Policy will fully describe how we collect, use and (in some certain situations) reveal your personal information. The policy also describes all the steps that we conduct to protect your personal information. In the end, the policy will describe the rights of collecting, using and revealing your personal information.

This Privacy Policy is integrated with and an integral part of terms and documents of use in accordance with our policies posted on this Site. When you access and use our Site (including the online service registration), we understand that you completely agree with the content of the Privacy Policy and the related policies on the Site.

You have to check frequently for the update of this privacy policy. Please read Section 10 below for more information.

1. Personal information

All the content on our website aims for you to collect information and choose appropriate services. Therefore, you are able to use the Website without any personal information required. In certain situations, however, regarding to the service registration, your personally identifiable information may be required.

In this Privacy Policy, “personal information” refers to your name, user name, address, email address, phone number, profile picture or any other personally identifiable information you provide, or your information collected under our policies and in accordance with current laws.

2. Information collection

2.1 The information Users provide when accessing or using our products and services on the Site.
Some of our Services require users to create an account or a profile. In order to connect and use these Services, we may ask you to provide us with some of your specific information to create that account or profile.

When providing your information on this Site, you understand and agree the collection, use and reveal of your personal information under the terms and conditions of the Privacy Policy.

You fully agree and accept that the personal information you provide on the Site is able to be stored at our offices or headquarter, and/or stored at our current servers or the other potential devices, for operating and developing our Website and Services.

If you order a product, request a service or response us on our Website, we might contact you for the supplement of information in order to resolve or complete the order and/or your request.

2.2 The information we collect when you use our services.
We collect all information about the services you use and how you use them. The information includes:
Device information – such as type of hardware, IMEI number and other unique device identities, MAC address, IP address, operating system version and specifications of the device you use to access our Services.

Login log information – such as time and duration of using the Services, search words you type via our Services and any other information stored in Cookies, which we set up on your device.

Location information – for example, GPS signals, nearby location information where you access WiFi, and mobile broadcast towers may be transmitted to us when you use certain Services.

Other information – about your service use such as use of applications, access of websites and the way you interact with provided information via our Services.

Your information collected by us will be used, stored and secured as the information Users provide us at the subsection 2.1 of the Privacy Policy and under related laws.

3. Information use

We use your personal information for these reasons:

  • i. Identify service and product users; Contact you to send the information about the products and services which the Site offers.
  • ii. Send you the information about our policies, services and changes of policies and services, or promotion information;
  • iii. Conduct payment transactions, send notifications during the transactions, and confirm a payment;
  • iv. Provide support and customer services. Upgrade our services; Resolve complaints, collect fees, and resolve problems, disputes and unexpected complaints;
  • v. Allow you to use your personal information to contact and be contacted with others via our affiliates’ sites and acceptable related sites.
  • vi. Support our business purposes such as to analyze and manage our business operation and market researches, check and develop our products and services, identify the trend of use and the effectiveness of advertising and promotion strategies and the results of testing products and services, and other purposes in accordance with current laws.
  • vii. We might cooperate with our affiliates and partners to provide you with products and services. At that time, we will need to transfer and provide them with your personal information to fulfill your requirements. However, our affiliates and partners are not allowed to use your personal information for other purposes, and have to comply with the terms of privacy when providing products and services to you. Using your personal information by our partners and affiliate is not in the scope of our control, and we shall not be liable for these cases.
  • viii. We use cookies on browser to:
    • (a) identify your login information so that you do not need to log in each time you access TeraBox services,
    • (b) provide custom options, private content and information;
    • (c) monitor the effectiveness of our marketing campaigns,
    • (d) monitor aggregate metrics such as the total number of visitors and traffic,
    • (e) diagnose or repair technical problems reported by users or our staff;
    • (f) query your information after you log in.

4. Storing personal information

Your personal information shall be stored at:

  • i. We shall store and process your personal information on the servers located at our data centers in the territory of Vietnam.
  • ii. Your personal information shall be also stored at our headquarter or offices, or at any other data backup base from time to time;
  • iii. The time to store your personal information is associated with laws and our purposes of storing data.

5. Revealing personal information

Your personal information may be required to reveal to authorities or a third party in association with one of these situations:

  • i. To provide services or products as you request; or it is necessary to resolve orders (For example: register with VNNIC or resolve disputes).
  • ii. To implement our duties to provide your personal information as authorities request or to comply with the terms of laws.
  • iii.To protect us and third parties: we only provide your account information and other personal information when we believe that will comply with laws, and protect your rights and property and the third parties.

In addition to the above situations, we will not provide a third party with your personal information without your permission. We commit to protecting your privacy, and not selling your personal information to other companies for business purposes or other purposes violating the laws.

6. Recording browser information (Cookies)

Your personal information sometimes is stored on your computer so that we can upgrade the Site, and enhance our service quality. The information is commonly known as “cookies”. “Cookies” are the pieces of information stored on your computer’s hard disk or browser, not on the Website. These allow you to store some information on your computer including IPs, operating systems, browser mode, and related websites’ addresses.

If you refuse to receive these cookies, or want to get notifications of the cookies, you can install your browser if supported. Please note that if you disable the cookies mode, you will be unable to access or use some applications on the Website. We do not limit your service use; it is just the limit in programing and building the Website.

7. Personal information security

When programming the Website, we make the reasonable commercial regulations to prevent fraud and illegal access from using your personal information via the Website. If the Site supports online transactions, it will be applied with the technology standard named SSL (Secure Sockets Layer) in order to keep the transmission safe and secure.

There might be risks regarding to providing personal information even directly, on phone or internet, or via other devices; and there are no perfectly secured technology systems which can prevent and defeat all “hackers” and “tampers”. However, TeraBox constantly improves and upgrades our preventions and security systems to prevent and minimize the risks and damages when you use this Site.

On one hand, with the understanding there does not exist perfect security on the Internet environment, we use standard technology to protect your personally identifiable information, including firewall, security sockets layer (SSL), and data encryption. We also have security solutions available right on our facilities to protect your privacy. Therefore, when we already apply the appropriate security solutions, we shall not bear any responsibilities for your information damages or reveal. In addition, we shall not bear any responsibilities for your personal information published by our partners or the other companies beyond our control.

On the other hand, we require you not to reveal or share your provided password or other identifiable information with any others, even our staff. The password and collected information are our assets, and your use may be revoked in accordance with our regulations. You are also banned in using any other passwords which are not yours.

8. Adjusting personal information

Anytime you use our services, we will provide you with a right to access your personal information. If the information is not correct, you are allowed to quickly update or remove that information – except we have to keep the information for legal purposes or business.

By updating your personal information, we may request you to verify your information before we resolve your request.

TeraBox shall proactively (or as your request) alter, supplement or remove your personal information, which is not accurate, full or updated, when you still connect with our activities.

9. Regulation on “Teenagers”

Minor children are the children in accordance with the applicable laws of a particular nation. We refuse to serve the minor children to comply with current laws. As a result, the minor children are not allowed to make purchases or use TeraBox products, even free products, and services in connection with the terms and conditions on this Site without the permission of their parents, guardians or legal representatives, except that local laws apply or allow it.

10. Changing the Privacy Policy

TeraBox might infrequently amend this Privacy Policy include: supplement, modify or eliminate a part or all the content, or suspend the Website without notice. The changes shall be updated and posted on this Site.

The Privacy Policy changes shall take effect from the date and time they are posted on the Website. In the case we update the Privacy Policy, and if you use our Services after updated, it means you agree with (all) the updated terms in the updated Privacy Policy.

You may check the “Effective date” written on the top for the date of the last revised version.

11. Related links

Our Website and Services might contain related links to the other websites and services of a third party beyond our control. TeraBox shall be not liable for the security and safety of any personal information collected by the other websites and services. We encourage you to consider and read carefully the privacy policies of any third website and service you visit or use.

12. Communicating and contacting you

We shall communicate and contact you via the email you provide when registering services. If there is any change or you recognize any case using the email illegally, please notify us for support or solutions.

If there are any questions and comments of TeraBox’s Privacy Policy or websites, please send an email to or call us at (028) 7300 0809 .